Client Care
Regular experience welcoming guests, asking questions to understand preferences and making customers feel looked after from the first interaction.
Trainee Estate Agent
Madeline Humm
Aspiring Estate Agent with a Strong Customer-Service Background
madelinehumm04@gmail.comLondon, UK
Friendly, confident and client-focused professional with over four years of hospitality experience across restaurants, cafes, events, bars and member-focused environments. Now looking to build a career in estate agency, bringing polished service, sales awareness and genuine enthusiasm for helping people make important decisions.
Professional Profile
Madeline has built her career in fast-paced hospitality environments where first impressions, customer care and attention to detail matter every day. She is skilled at creating a warm welcome, building rapport quickly, understanding customer needs and delivering a high-quality, personalised service.
She is ready to transfer these strengths into estate agency, with a particular interest in client relationships, property viewings, bookings, sales and supporting customers through the process of finding the right home.
Estate Agency Fit
Sales Awareness
Confident recommending food, wine, drinks and services through natural conversation and strong product knowledge.
Presentation
Used to refined service environments where professionalism, brand standards and attention to detail shape the customer experience.
Organisation
Comfortable managing busy service periods, private bookings, closing procedures and competing priorities calmly.
Well suited to trainee roles such as
Trainee Estate AgentTrainee Sales NegotiatorSales Negotiator AssistantProperty Viewing AssistantBranch Front-of-House / Property Administrator
Work Experience
Bartender & Waitress
January 2023 - PresentThe Coy Carp - Mitchells & Butlers
Front-of-house hospitality role focused on warm guest care, service flow, product recommendations and maintaining brand standards in a busy environment.
- Delivered a warm welcome to guests, creating a positive first impression and professional customer experience.
- Built rapport with customers through friendly, confident and attentive service.
- Recommended food, wine and drinks based on customer preferences, actively upselling through strong product knowledge.
- Assisted managers during busy periods to support smooth operations and efficient service flow.
- Worked calmly and efficiently in a high-pressure environment while maintaining brand standards.
Hospitality Staff
December 2023 - October 2025Moor Park - Moor Park Golf Club
Member-focused hospitality role delivering polished service in a refined golf club and events setting.
- Delivered silver-service dining to club members, maintaining a polished and professional standard.
- Provided attentive, personalised service in a refined member-focused environment.
- Supported events by assisting with service flow, guest care and presentation standards.
- Demonstrated discretion, professionalism and attention to detail when serving customers in a premium setting.
Front-of-House Staff
April 2022 - June 2022The Old Orchard - Brunning & Price
Restaurant role requiring independent section management, confident customer interaction and organised service during high-turnover shifts.
- Delivered confident front-of-house service in a fast-paced restaurant with high customer turnover.
- Managed sections independently, taking orders, serving meals and ensuring excellent customer care.
- Built confidence handling customer enquiries, resolving needs quickly and keeping service organised.
- Led a private dining experience for up to 20 guests, ensuring a smooth and positive experience.
Barista
June 2022 - September 2022We Love Coffee - RAG Coffee Limited
Community-facing cafe role covering beverage preparation, customer service, workflow and external event support.
- Oversaw coffee shop service and supported the preparation of food and speciality beverages.
- Maintained consistent quality standards and efficient workflow during busy periods.
- Provided friendly, attentive customer service in a community-facing environment.
- Supported privately hired external events, assisting with customer care and service delivery.
Cafe Assistant
July 2021 - January 2023Colne Valley Regional Park - Groundwork South
Early customer-service role in a community cafe, combining front-of-house service with responsibility for daily operations.
- Helped develop a vibrant community cafe and delivered welcoming front-of-house service.
- Prepared food and drinks to a high standard while maintaining cleanliness and safety procedures.
- Managed cafe finances and oversaw closing procedures, demonstrating trustworthiness and responsibility.
- Gained experience working independently, staying organised and supporting smooth daily operations.
Key Skills
Client Service
Warm first impressionsRapport buildingCustomer needs discoveryPersonalised serviceProfessional communication
Sales & Commercial Awareness
UpsellingProduct recommendationsLearning new information quicklyPreference-led adviceTarget-driven environments
Operations
Booking supportPrivate dining coordinationOpening and closing proceduresFinance handlingTime management
Presentation
Attention to detailBrand standardsSilver serviceCleanliness and safetyPolished customer experience
Teamwork
AdaptabilityCalm under pressureManager supportInitiativePositive attitude
Education
UAL Level 3 Extended Diploma in Art & Design
2021 - 2023West Herts College
Developed creativity, visual awareness and attention to detail, with a useful foundation for property presentation and marketing visuals.
8 GCSEs including Maths, English and Food Preparation & Nutrition
2015 - 2020The Douay Martyrs Secondary School
Career Objective
To secure an entry-level role within estate agency where strong people skills, professionalism and sales confidence can be developed into a long-term property career. Madeline is particularly interested in learning how to support buyers and vendors through viewings, enquiries, bookings and branch-based customer service.